Version 3.16.0

Release date: Oct 20, 2022

New

• Bitcode is disabled since Apple deprecated bitcode from Xcode14 and above.

Fixes

• Fixed negative feedback sent incorrectly to BI reports.

👉 To get latest version:

• Update Podfile with:

source 'https://github.com/genesys/Bold360ai-SDK-Specs.git'

• Run:

pod update 

Version 3.15.5

Release date: August 23, 2022

Fixes

• Fixed having “Waiting for agent” sticky message re-appearing after reconnection.

👉 To get latest version:

• Update Podfile with:

source 'https://github.com/genesys/Bold360ai-SDK-Specs.git'

• Run:

pod update 

Version 3.11.0

Release date: June 2, 2021

• Optimization of podspec’s dependencies by mentioning pods version number.

To get latest version run:

pod update 

Version 3.10.0

Release date: May 12, 2021

• Changed Pod Specs fetching from Bintray to S3.
• Avatar variant for Dark Mode can be configured.
• Improved ReadMore content Loading.
• M1 Mac Support.

Fixes

• Embedded Youtube videos can be played.
• Live chat forms displayed with a unified font across the entire form.

To get latest version run:

pod update 

Version 3.9.1

Release date: March 16, 2021

• Passing API key as parameter on extra data request.

Fixes

• Post chat form row heights.

To get latest version run:

pod update 

Version 3.9.0

Release date: March 4, 2021

• Improve the configuration objects hierarchy.
• Support hyperlink colors.
• Support background images for chat elements (incoming, outgoing).
• Support disabling live chat bar via chatBarConfiguration.
• Add borders configuration on searchViewConfig.
• Support avatar image size.
• Added border configuration to the search bar.
• Full support for dark mode.

Fixes

• Fix maximum length.
• Fix custom font assigment.
• Fix displaying of correct avatar size.

Breaking Changes

• We made few significant cahnges in the Configuration structure so recommended to follow the updated documentation: UI Customization

To get latest version run:

pod update 

Version 3.8.12

Release date: January 20, 2021

Fixes

• Fix phone keyboard is hiding the text bar.

To get latest version run:

pod update 

Version 3.8.11

Release date: January 11, 2021

• Attached Pre-chat language selection to take effect.

Fixes

• Fix crash on swiping back in support center.
• Fix back on controllers which are not support center.

To get latest version run:

pod update 

Version 3.8.10

• [BLD-42332] Fix chat header configuration issue.

Explanation for MultipleSelectionConfiguration

As mentioned on v3.8.7

MultipleSelectionConfiguration was added to ChatConfiguration and replaced direct access to IncomingBotConfiguration.PersistentOptionConfiguration and IncomingBotConfiguration.IncomingBotTitleConfiguration.

To change properties of the persistent options messages now we use:

chatController.viewConfiguration.multipleSelectionConfiguration.avatar = UIImage(named: <IMAGE_NAME>)

chatController.viewConfiguration.multipleSelectionConfiguration.persistentOptionConfiguration.backgroundColor = UIColor.purple

chatController.viewConfiguration.multipleSelectionConfiguration.titleConfiguration.backgroundColor = UIColor.yellow

Version 3.8.9

[BLD-41686] Fix live chat forms override issue.

Breaking Changes

To dimiss live custom form.

Before:

self.delegate.didDismissForm(self)

After:

self.delegate.submitForm(nil)

Sample

https://github.com/genesys/bold360-mobile-samples-ios/commit/19e5783f1f3f675da70b01305bf60bd30b5c7390#diff-bdfadc172ed44c581cba3dd99591944896dea03b1c303fd87a9ac1210c597cc3R61

[BLD-41751] Support custom font on read more view controller.

• To set custom font use following documantion: https://developer.bold360.com/help/EN/Bold360API/Bold360API/ChatViewConfigurationIOS.html

• apple documentation for adding a custom font to a project: https://developer.apple.com/documentation/uikit/text_display_and_fonts/adding_a_custom_font_to_your_app

Breaking Changes

Before:

config.readMoreViewConfig.font = {}

After:

config.readMoreViewConfig.customFont = {}
// To set UIFont use
config.readMoreViewConfig.customFont.font = {}

Version 3.8.8

• [BLD-41504] Fix Uploading to Appstore issue - update SDK version number to three non-negative integers.

Version 3.8.7

• [BLD-40506] Support Xcode12.
• [BLD-40456] Support read more screen configuration.
• [BLD-40396] Adding the ability to set the corner radius of the message bubble edges.
• [BLD-41093] FIX channel cell constraint issue.
• [BLD-41093] FIX forms contraints.

Breaking Changes

MultipleSelectionConfiguration was added to ChatConfiguration and replaced direct access to IncomingBotConfiguration.PersistentOptionConfiguration and IncomingBotConfiguration.IncomingBotTitleConfiguration.

To change properties of the persistent options messages now we use:

chatController.viewConfiguration.multipleSelectionConfiguration.avatar = UIImage(named: <IMAGE_NAME>)

chatController.viewConfiguration.multipleSelectionConfiguration.persistentOptionConfiguration.backgroundColor = UIColor.purple

chatController.viewConfiguration.multipleSelectionConfiguration.titleConfiguration.backgroundColor = UIColor.yellow

Version 3.8.6

• [BLD-39079] Fixed crash on slow connection.
• [BLD-39394] remove import warnings (no warnings on SDK).

Version 3.8.5

• [BLD-40398] Fixed bottom constraint when chat view controller is in tab bar controller.
• [BLD-40398] Fixed height of search view after submitting multiline query.
• [BLD-40136] Adding persistenOption font to html + supporting bubble background color and text color.
• [BLD-40398] Fixed bottom constraints - connected vertically 2 major views.

Version 3.8.4

• [BLD-37924] Fixed method’s signature and category name.
• [BLD-40137] Enabling the change of the sendButton color.

Version 3.8.3

• [BLD-39342] Fixing issue with changing searchView background color
• [BLD-39421] Fixed bug with postback text presented instead of the text
• [BLD-38006] Changing avatar image size
• [BLD-38006] Changing avatar position for IncomingBotConfiguration to buttom left
• [BLD-14733] relocate autoMessage indicator to remote chat element - part1 (part2 not ready yet)
• [BLD-39500] fix read more articles text color
• [BLD-39343] Adding datestamp font to ChatViewConfiguration
• [BLD-39500] quick options font separation

Version 3.8.2

• Fix - Conversation won’t work on production environment.

Version 3.8.1

• Dark Mode + chat configuration optimizations.
• Welcome message optimizations.
• Bug fixes including leaks handling.
• Warnings resolve.

Version 3.8.0

• Instant Feedback support, includes history.

Version 3.7.0

• Voice-to-voice experience. The SDK has an option to read out Bot answers if the question was asked though dictation by voice.

Version 3.6.16

• [BLD-36658] Added support for linked article with context.

Version 3.6.15

• Broken UI Arrangement Constraints on the default pre-chat form [BLD-35341] -> another fix
• File upload is not working in the EU accounts [BLD-35473] -> another fix for minor bug

Version 3.6.14

• Set initialized entities [BLD-25819]
• Broken UI Arrangement Constraints on the default pre-chat form [BLD-35341]
• Remove remaining references of UIWebView from iOS harmony SDK [BLD-35340]
• File upload is not working in the EU accounts [BLD-35473]

Version 3.6.13

• Replace UIWebView with WKWebView in the iOS Harmony SDK [BLD-33735]
• Agent messages are not presented in full length [BLD-34008]
• Mobile SDK - Welcome message increase engagement but not interactions [BLD-34730]

Version 3.6.11

New

• Added the ability to presented Initial question in the chat for the end user [BLD-28324].
• Added the ability to configure multi line elemnt [BLD-33529].
• Added the ability to configure carousel [BLD-33529].

Version 3.6.10

New

• Added the ability to customize the UI for chat forms title.

Version 3.6.9

New

• Enabled multi line text on post chat form title.

Version 3.6.8

New

• Enabled multi line text for “Drop Down” custom field in post chat.

Version 3.6.7

New

• Autosizing labels - “End Chat” button
• Quick buttons in welcome article are presented if FAQ’s are presented as well.

Version 3.6.6

New

• On presenting post chat options getting “(Not Available)”
• Mobile SDK should not send html code

Version 3.6.5

New

• Fix open custom URL in channeling is not working
• Adding 1.5 seconds before escalating on highValuePushChat
• Fixed ReadMore crash when fetching json in NRReadMoreViewController
• Fixing Overriding BrandedForm by changing the delegate from ChatController to ChatViewController
• Remove the feedback buttons from the bottom of expanded articles

Version 3.6.4

New

• Fixed an issue that prevented presenting custom made pre-and post-chat forms. This was caused by the inability to override the BrandedForm type variables. You can find more information on how to override the default pre- and post chat forms look and feel in https://developer.bold360.com/help/EN/Bold360API/Bold360API/PresentFormsIOS.html

Version 3.6.2

New

• Fixed JSON parsing with special characters.

Version 3.6.1

New

• Support Chat Engagement (Chat element injection).
• Support Create Initialization Entities.
• Fixed a bug with multi line fields on forms.

Version 3.6.0

New

• HandOver improvment and base implementation.
• Supporting default forms (Prechat, Postchat, Unavailable).
• Support end chat enable property.
• Fixed continuity provider.
• Fixed a bug with context when using support center on search sdk.

Version 3.5.5

New

• Chat bar attachment (Agent information & End chat button).
• Amplitude event tracking enabled.
• Added Placeholder hint for input field.
• Minor file upload bug fixes.

Version 3.5.4

New

• Passing account data when escalating from botChat to liveAgent.
• Predefined pre chat form with extra data.
• Minor bug fixes.

Version 3.5.2

This release contains the following bold360ai iOS SDK Features/ Fixes:

! Breaking Changes

Passing `LiveAccount` data is done using `account.extraData` instead of `account.info`

New

• Support iOS 13.
• Standalone autocomplete feature.

Bot Chat related

• Autocomplete is supported.

Live Chat related:

• Bot conversation transcript is sent to live console.

Version 3.4.8

This release contains the following bold360ai iOS SDK Features/ Fixes:

! Breaking Changes

`HistoryProvider` was deprecated and should not be used. 
Use full implementation of `ChatElementDelegate` instead.

Bot Chat related

• Welcome message customization support by integrating app.

Live Chat related:

• Chat availability check support.

Version 3.4.7

This release contains the following bold360ai iOS SDK Features/ Fixes:

• Support File Upload - Live Chat.

Version 3.4.0

Release date: April 28, 2019

This release contains the following bold360ai iOS SDK Features/ Fixes:

• Support History
• Support restore chat

Version 3.3.9

Release date: April 17, 2019

This release contains the following bold360ai iOS SDK Features/ Fixes:

• Support all chat view controller attachments (modal, navigation, child vc…).
• Framework stabilization.

Version 3.3.2

Release date: April 14, 2019

This release contains the following bold360ai iOS SDK Features/ Fixes:

• Icon Positioning

Version 3.3.1

Release date: March 31, 2019

This release contains the following bold360ai iOS SDK Features/ Fixes:

• Support skip prechat including extra params.
• Support queue position component on live chat with agent.

Note: This version contains breaking changes

• Class name AccountParams was replaced by BotAccount.

Version 3.3.0

Release date: March 14, 2019

This release contains the following bold360ai iOS SDK Features/ Fixes:

• File upload API.
• Fixed article view presentation bug.
• Native typing indication by design.
• New default bot/ agent icons.

Version 3.2.1

Release date: February 14, 2019

This release contains the following bold360ai iOS SDK Features/ Fixes:

• Error Handling Support.
• Typing indication Support.
• Minor search view input fixes.

Version 3.2.0

Release date: January 30, 2019

This release contains the following bold360ai iOS SDK Features:

• Lifecycle State Events.
• Chat forms display.
  • SDK enables forms override and display by app side.
  • SDK provides default implementation only for the preChat form.
• Chat UI Customizations.
• Start Directly with Live Agent (No Bot first).

Version 3.0.0

Release date: December 5, 2018

This release contains the following Bold360 iOS SDK Features:

• Request and submit answers to pre-chat
• Identify customers
• Send and receive chat messages
• Bot Support
• Feedback & Escalation