Incoming message options
Table of contents
Persistent options
Incoming bot response can have persistent options. Those options will not dissappear after user selection.
How to customize
This kind of incoming element can be customized by overriding default implementation of the MultipleSelectionConfiguration.
This component contains:
- titleConfiguration -
IncomingBotTitleConfiguration - persistentOptionConfiguration -
PersistentOptionConfiguration
While configuring make sure you update both if needed.
func updateMultiLine() {
self.chatConfig.multipleSelectionConfiguration.titleConfiguration.textColor = self.colorType.bgColor
self.chatConfig.multipleSelectionConfiguration.borderRadius = BorderRadius(top: Corners(left: 0, right: 0 ), bottom: Corners(left: 0, right: 0 ))
self.chatConfig.multipleSelectionConfiguration.titleConfiguration.backgroundColor = UIColor.green
self.updateMultilineItem()
}
func updateMultilineItem() {
self.chatConfig.multipleSelectionConfiguration.persistentOptionConfiguration.backgroundColor = UIColor.yellow
self.chatConfig.multipleSelectionConfiguration.persistentOptionConfiguration.textColor = self.colorType.textColor
self.chatConfig.multipleSelectionConfiguration.persistentOptionConfiguration.customFont = CustomFont(font: UIFont(name: "Times New Roman", size: 9.0)!)
}
Default (instead of before) and Customized (instead of after)
| Default | Customized |
|---|---|
 |  |
QuickOptions
Incoming bot response can have several options to the user to choose from. Those options are not constant and will disappear after user action.
How to customize
This kind of incoming element can be customized by overriding default implementation of the QuickOptionConfiguration.
func updateQuickOption() {
self.chatConfig.incomingBotConfig.quickOptionConfig.backgroundColor = UIColor.red
}
Default (instead of before) and Customized (instead of after)
| Default | Customized |
|---|---|
 |  |
Channels
- Channels are a sub type of QuickOptions. Channels are used for user escalation actions.
- Channels may appear as response options or on article page.
- Channels can be created on the Bold360ai console.
